At DKSneakers.net, customer satisfaction is very important to us. We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy explains our procedures clearly and honestly, so you can shop with confidence.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 7 days of receiving your order
• The item is unused, unworn, and unwashed
• The item is in original condition, including original box, tags, and packaging
• The item shows no signs of wear, damage, or odor

To maintain fairness for all customers, we reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as Final Sale / Clearance
• Items that have been worn, used, or damaged by the customer
• Items returned without original packaging or accessories
• Returns requested after the 7-day return window

3. How to Request a Return

To start a return, please contact us before sending any items back.

📧 Email: dksneakers01@gmail.com

Please include:

• Your order number
• The item(s) you wish to return
• A brief explanation of the reason for return
• Clear photos (if the item is defective or incorrect)

Once approved, we will provide return instructions.

⚠️ Please do not send items back without prior approval, as unapproved returns may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong item or defective item).
• We strongly recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method
• Refund processing time is typically 5–10 business days, depending on your payment provider

Please note:

• Original shipping fees are non-refundable
• Any customs duties or taxes paid are non-refundable

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or model, please return the original item for a refund and place a new order. This allows us to process requests more efficiently and fairly.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We sincerely apologize for such situations and will do our best to resolve them quickly by offering:

• A replacement (subject to stock availability), or
• A full or partial refund, depending on the situation

Clear photos or videos may be required for verification.

8. Order Cancellations

• Orders can only be canceled before shipment
• Once an order has been shipped, it can no longer be canceled and must follow the return process

9. Fair Use & Abuse Prevention

To ensure a fair shopping environment for all customers, we reserve the right to refuse returns or refunds in cases of repeated abuse, excessive returns, or suspected fraudulent activity.

10. Contact Us

If you have any questions or concerns regarding returns or refunds, please reach out to us. We are always happy to help.

📧 Email: dksneakers01@gmail.com

Thank you for choosing DKSneakers.net.
We truly appreciate your trust and support, and we are committed to providing honest service and quality products.